Shipping
Every order ships from our workshop in the Ozarks by USPS, and shipping is included in the price.
- How it ships: USPS First-Class Mail, sent as a nonmachinable letter. Custom and bulk orders go out when they are finished; we confirm a date when you order.
- Rates: shipping is included on every order. There is nothing added at checkout.
- Where we ship: the United States only. We do not ship internationally at this time.
- Tracking: orders travel as USPS letter mail, which does not include a tracking number. We email you the day your order goes out. Our emails come from ozarksleatherstore@gmail.com; if you do not see one in your inbox, check your spam folder. If you need tracking, get in touch before ordering and we will quote a package rate.
Returns and exchanges
If something is not right, send it back within 60 days of delivery for a refund or exchange. It needs to be unused and in the condition it arrived in. Once a piece has been sewn, glued or pressed on, we cannot take it back.
- Custom and personalized items are made for you and are final sale.
- To start a return, email ozarksleatherstore@gmail.com with your order number and we will send instructions. Return postage is on you unless we made the mistake.
- Refunds go back to your original payment method within 5–10 business days of the item reaching us.
- Damaged or wrong item? Send a photo within 7 days of delivery and we will replace it at no cost.